As an update to my comment on August 9th I am now happen to say that both of my locks have been fitted. Apparently the problems with our front door were associated with the preparation of the door. A bit of 'adjustment' by the door fitters under the careful eye of the Yale engineer sorted the teething problems out and we are now looking forward to many years of trouble free use.

The Keyfree product is regularly tested to 200,000 cycles. A cycle is entering your pin, depressing the lever then locking the door. If you think that on average the lock will be used roughly 10 times a day the one year warranty should not be a consideration. The warranty of 1 year is in line with similar other "everyday" electronic products you can purchase. Regarding the handle being "live" on the inside it is a safety feature......consider the risk posed if the door is deadlocked and the electronics failed during a fire? Secondly the glass sold on doors where the Keyfree is fitted is toughened double glazed glass and is extremely difficult to break. It is well known that most burglars don’t run the risk of leaving DNA behind or making so much noise breaking double glazed toughened glass alerting neighbours. All Keyfree handles come with a letter plate restrictor that stops any risk of someone fishing through the letter box. If however this is still a concern you can always get the letter box fitted at the bottom of your door (or not at all). Finally another feature on the Keyfree handle allows you to put an 80 dcbl alarm on the inside lever. This will sound if the inside lever is depressed.

I have answered my question. I have found this info on there website A6. Keyfree is designed to be secure and has the Secured by Design recognition, a UK police initiative for safer homes. Some homeowners may also wish to add a door chain or letterbox protector, both of which are readily available through your professional door installer. *****One feature of the Keyfree lock is that it does not ‘deadlock’ from the inside, in other words the door can be opened from the inside at any time by pressing the handle.******** This provides for a swift exit from the property in the event of fire or other emergency. Ok here’s my point, I suggest if you have any windows nearby door then think again getting this lock fitted! Unless someone wants to correct me, there is no keyhole or pad internally (only externally) , which means handle down and door opens . Secure by design is misleading as lock is easily identifiable and then one needs a side panel window close to door where its possible to break glass and use some method to pull handle down . Once word gets out , your property will be an easy target! Lock is ideal for doorways where this is not possible..

Hi, i'm thinking about getting this lock as it looks like a new breakthrough but have a few doubts and would like to know if You guys recommend it seeing that you have properly tested it, in the field! I have noticed it broke down a few times on you and you were still unable to get it with the key - what happens when your 1 years warranty runs out & you cant open it with the Key? Scary! The yalekeyfree website doesn't really answer my question.... Also, can you guys tell me, when you leave your property and door locks from the outside would it be possible for someone to break through a side window next to your door and able to push handle down to open the door? Or even worse get through the letter box with some tool - is this possible? There website lacks info. I need to find this out before buying! Thanks, any feedback would be appreciated

Just had one of these door / lock combos fitted and have suffered exactly the same problem as Richard on 13/06. Fortunately the other unit that was due to be fitted failed before it too prevented access to my home. Hope that Yale sort this out promptly as it looks to be a really good design.

I had a key free on my Yale door about three months ago and it has done exactly what it was supposed to. As Richard said it is crammed full of features that aren’t mentioned. I generally don’t use the key fob, I use the keypad – it is quite shocking how liberating it is to not have to take a key out with me!

The issue was reported to Yale Monday morning. A Yale Keyfree engineer attended the above issue on Wednesday AM (within 48 hours) and resolved the issue. The nature of the design means that the lock will always be able to be locked on the inside of your property thus keeping your property secure. This is the only case in the 6 months we have been marketing Keyfree where we have had a field issue. Our prompt response to resolving the issues shows our commitment of producing first class customer service.

Hmmm - had one of these fitted on Friday (with a new door as well). It is fantastic with loads of features. However on Saturday night (after the football - boo hoo!) it failed in it's primary role - i.e. the ability to lock and open. Could not get into the house - either via remote fobs, either set of key ids or emergency key. Luckily, in the rush to get over to the neighbours, had left another one of the 7 doors open! Moral of the story - don't fit this unless you can get into your property via another route! With Yale / their Partner Evander to resolve now.

For that much money I'd buy a touchscreen one.